Enghouse contact centre software
We are a Enghouse reseller: Communications Center, Voxtron, Quality Management Suite, Presence. Delivered with the settings already on it, installed where that is needed, and with a price and lead time before you decide.
What Enghouse makes
Enghouse makes software for customer contact teams: queues that route on skill, callback requests, recordings and reporting per hour and per agent. It is the layer you need once "who picks up" is no longer a question you solve with a forward, and the layer an ordinary phone system lacks.
Why Enghouse, and where it stops
Enghouse is the pick once you want to steer on figures rather than on feel: how many calls were missed, at which hour, and which queue is where it jams. Where it stops is team size; below roughly ten people on the phone, the configuration and the licence cost more than the reporting returns.
Which Enghouse we supply
Communications Center, Voxtron, Quality Management Suite, Presence
What the price depends on
We do not run a webshop, so there is no rate here that would not apply to your situation anyway. What is here is what the amount depends on, so you know what to send along to get one quickly.
- Model and configurationWithin one product line the gap between the entry model and the heaviest variant is large. Tell us what the device has to do and we pick the configuration that fits, rather than the most expensive one that would.
- The quantityOn a larger batch the per-device price comes down. Twenty at once is a different conversation from two, even when everything else is equal.
- What has to be on itA device delivered with your settings, software and security costs more than a box, and saves an installation day per unit. That is a choice, not a surcharge.
- Delivery and installationTo one address or to fifteen sites, with or without on-site placement, with or without taking away what was there. That difference is in the price and it is yours to steer.
- Buying or renting, and for how longThe same equipment can be a purchase or a monthly amount across three or four years. That changes not only the figure but where it lands in the books, and it is the conversation with the most in it.
What we do around Enghouse
Anyone can sign a licence. What it is worth depends on how it attaches to the rest.
- Configuration instead of installationNo device arrives, so the work sits in the set-up: who may do what, which queue hangs where, what happens outside office hours. Left on its defaults, software like this does less than half of what you pay for.
- Attached to what already runsThe value sits in the link to your CRM, your directory and your phone system. Without that link it is a second screen beside the first, and a second screen does not get used.
- Licences that move with youWe track which licences run and for how many people. Someone who has left and still holds a licence is a bill without a user, and that runs for years.
- Management and changesA new queue, an extra menu or one more colleague is an action at our end, not a project at yours.
What Enghouse plugs into
What it hangs together with in practice. If you already run these, the brand fits onto what is there instead of beside it.
- Microsoft Teams
- Salesforce
- SIP
- Microsoft Entra ID
Delivered worldwide
We deliver in the Netherlands, Belgium and Türkiye from our own offices, and beyond that through our distribution partners. On a larger batch the per-device price comes down.
Frequently asked
Do you supply Enghouse without management?
Yes. We supply and configure, and whether the management stays with us is a separate choice. What we do not do is resell a licence and leave the rest to you.
Which parts of Enghouse do you supply?
Communications Center, Voxtron, Quality Management Suite, Presence. What you need follows from who works with it and for what, not from the bundle with the most ticks.
Can you take over an existing Enghouse environment?
Yes, and that starts with recording what is there: which licences run, which integrations exist and who may reach what. At a handover it is usually that record that is missing, not the software.
Need Enghouse? Ask for a price
Tell us how many and where it has to go, and a price with a lead time comes back.
Practical IT knowledge in your inbox
New guides on management, security and the workplace, written by the people doing the work. No sales talk, and you can unsubscribe in one click.