IT that survives the busiest evening
Hotels, restaurants and venues where guest Wi-Fi, reservations and payment share the same infrastructure. Any outage is visible to guests immediately, so the network is built for the busiest evening, not the average one.
Every outage is visible here
In an office a colleague notices. Here somebody is standing at the desk or sitting at a table waiting, and they see it at once.
In hospitality the load does not arrive evenly. There are quiet evenings and there are evenings where everything happens at once: a full room, the kitchen at full speed, every guest on the Wi-Fi and, at the end of the night, all the bills one after another. A network designed for the average handles that average and falls over at exactly the moment it must not.
On top of that, three things with little to do with each other sit on the same infrastructure: the guest network, the point-of-sale system and card payments. To a guest those are three experiences; to the network it is one cable. Fail to separate them and a problem in one part carries into another — and a payment fails because too many people are streaming video.
Separating what belongs apart
We pull the guest network, the staff network and card payments apart and pin down what may pass between them. For card payments that is not a choice: PCI DSS applies to everyone processing card payments, and that standard asks for exactly this separation. What runs over the guest side we keep limited to what a guest needs, with a per-guest speed limit so one heavy user does not take the rest down with them.
Building for the busiest evening
Coverage is measured, not estimated. We measure on site how many devices are on the network at the busiest moment and where coverage drops out: in the room, in the guest rooms, on the terrace. That outcome decides where access points go, and we record it so an investment decision rests on figures.
Moving with the season
Occupancy in this sector swings, and IT support should swing with it. We agree what cover looks like in high season and in low season, including evening and weekend cover at the moments that matter. That goes into an SLA in plain language rather than being a loose promise. Our own processes are covered by ISO 9001, ISO/IEC 27001, ISO 14001 and Kiwa NEN 4400-1.
What we handle in hospitality
You choose what you need. It all sits under one contract, one report and one point of contact.
- Guests, staff and payments separatedThree networks that do not touch, so pressure on the guest side does not take the point-of-sale system or a payment with it.
- Coverage measured at the busiest momentAn on-site measurement in the room, in the guest rooms and outside, with the device counts really present on a full evening.
- Point-of-sale and payment terminalsEquipment that holds up, with replacement arranged and an outage that lands at one service desk instead of three parties.
- Several sites, one way of workingThe same setup and the same agreements at every location, so a fix that works in one place works in the next.
- Cover on evenings and weekendsSupport during the hours it is busy, with response times written into the SLA per system.
- Moving with the seasonScaling support up and down without taking on permanent staff for it, with the arrangements agreed in advance.
How we take over a hospitality environment
In this order, because here an outage during service is immediately visible to the guest.
Walking along on a busy evening
Not on a Tuesday afternoon. That is when you see where it pinches, which steps cost time and which detour the staff invented themselves.
Measuring and separating
How many devices, where coverage drops out, and what currently runs over the same network. That decides the first intervention.
Recording the agreements
What is critical during service, what response time belongs to it and what cover looks like in high and low season. That goes into an SLA in plain language.
Steering on what we see
The reporting shows volumes, lead times and recurring causes, per location. That tells you where the next intervention pays off most.
The services that come up most here
These building blocks come up most often in hospitality.
Looking further
Recognise the picture but work in another industry? Have a look at the other sectors.
Tell us what the busiest evening looks like
Name the locations, the number of guests on a full evening and the systems that cannot falter then. We build the measurement, the separation and the cover around those.