IT for work made of case files
Accountancy, legal and advisory firms where the work is documents, deadlines and client confidentiality. We provide dependable access from the office, from home and from a client site, with clear rules on who may reach what and a record of who did.
The product is the file
There is no production line and no warehouse here. Everything the firm is worth sits in files not everybody should be able to open.
In professional services the work consists of documents, deadlines and confidentiality. That makes the IT question a different one: not “how do I keep the line running” but “who can reach which file, where does it sit, and can I show that afterwards”. A wrongly shared folder is not an inconvenience here but something that has to be explained to a client.
On top of that people work in three places at once: at the office, at home and at a client’s site. A workplace that only runs smoothly at the office gets worked around in the other two — with a private email address, a personal cloud service or a USB stick. That is not unwillingness, it is what happens when the proper route is the slowest one. So we set it up so the proper route is also the easiest one.
Rights that follow the file
Access belongs to a matter or a client, not to “everybody who ever worked on it”. We set rights up by role and by file, with multi-factor authentication, and make sure access moves along: added when somebody joins the matter, removed when they leave it, and closed on the day somebody leaves the firm. What happens is recorded, so the question “who could reach this” has an answer rather than a hunch.
Professional secrecy and liability
Lawyers and accountants have a duty of confidentiality and are subject to professional discipline. That is your obligation, not ours — but it does determine how we work. In practice: our people do not simply enter your files, access from our side is limited and traceable, and what we do is recorded. Our own processes are covered by ISO 9001, ISO/IEC 27001, ISO 14001 and Kiwa NEN 4400-1, and liability insurance is part of the agreement.
Deadlines do not tolerate outages
A deadline in this work is often a statutory one. That makes availability a hard requirement and recovery a tested component rather than an assumption. We agree per system how quickly it has to be back, test that, and deliver the outcome on paper. That is also usable towards your insurer or your professional body.
What we handle at professional firms
You choose what you need. It all sits under one contract, one report and one point of contact.
- Rights per role and per fileAccess that belongs to a matter rather than to everybody, with multi-factor authentication and immediate closure on departure.
- A workplace that is the same everywhereThe same environment at the office, at home and at a client, so nobody has to invent a detour in order to work.
- A record of who could reach whatLogging that is retained and searchable, so a question about access has an answer rather than a hunch.
- Safe sharing with clientsExchanging documents without attachments in email, with expiring links and visibility of what was shared.
- Backup and tested recoveryCopies that have demonstrably been restored, with recovery times agreed per system in advance.
- Support that knows the deadlineTickets with a priority written into the SLA, and cover outside office hours in the periods where that is needed.
How we take over a firm
In this order, because here the risk is not in the technology but in who can reach what.
Following a matter through
From intake to closing. That is where you see where files actually sit, and which detour somebody invented when the proper route was too slow.
Mapping access
Who can reach what, how it got that way and what can come off. That is almost always the biggest clean-up and the fastest gain.
Recording the agreements
Which systems are critical, what response time belongs to them and how quickly something has to be back after an outage. That goes into an SLA in plain language.
Steering on what we see
The reporting shows volumes, lead times and recurring causes. That tells you where the next intervention pays off most.
The services that come up most here
These building blocks come up most often at professional firms.
Looking further
Recognise the picture but work in another industry? Have a look at the other sectors.
Tell us who should be able to reach which file
Name the systems your files sit in and the deadlines you have to meet. We build the access, the record keeping and the recovery around those.