Aurora teleQ callback system for healthcare
We are a Aurora teleQ reseller: Aurora teleQ. Delivered with the settings already on it, installed where that is needed, and with a price and lead time before you decide.
What Aurora teleQ makes
Aurora teleQ is a web-based callback system used mainly in healthcare: a caller picks a time slot instead of waiting on hold, and the practice calls back within that window. There is an API and there are integrations with record systems, so the callback request does not end up separate from the file.
Why Aurora teleQ, and where it stops
Aurora teleQ solves the problem a queue does not: in a morning peak nobody hangs on, because the caller picks a slot and rings off. Where it stops is the organisation around it; the system moves the calls, it does not reduce them, so without staffing in that slot you only move the complaint.
Which Aurora teleQ we supply
Aurora teleQ
What the price depends on
We do not run a webshop, so there is no rate here that would not apply to your situation anyway. What is here is what the amount depends on, so you know what to send along to get one quickly.
- Model and configurationWithin one product line the gap between the entry model and the heaviest variant is large. Tell us what the device has to do and we pick the configuration that fits, rather than the most expensive one that would.
- The quantityOn a larger batch the per-device price comes down. Twenty at once is a different conversation from two, even when everything else is equal.
- What has to be on itA device delivered with your settings, software and security costs more than a box, and saves an installation day per unit. That is a choice, not a surcharge.
- Delivery and installationTo one address or to fifteen sites, with or without on-site placement, with or without taking away what was there. That difference is in the price and it is yours to steer.
- Buying or renting, and for how longThe same equipment can be a purchase or a monthly amount across three or four years. That changes not only the figure but where it lands in the books, and it is the conversation with the most in it.
What we do around Aurora teleQ
Anyone can sign a licence. What it is worth depends on how it attaches to the rest.
- Configuration instead of installationNo device arrives, so the work sits in the set-up: who may do what, which queue hangs where, what happens outside office hours. Left on its defaults, software like this does less than half of what you pay for.
- Attached to what already runsThe value sits in the link to your CRM, your directory and your phone system. Without that link it is a second screen beside the first, and a second screen does not get used.
- Licences that move with youWe track which licences run and for how many people. Someone who has left and still holds a licence is a bill without a user, and that runs for years.
- Management and changesA new queue, an extra menu or one more colleague is an action at our end, not a project at yours.
What Aurora teleQ plugs into
What it hangs together with in practice. If you already run these, the brand fits onto what is there instead of beside it.
- API
- Dossiersystemen
- SIP
- SMS
Delivered worldwide
We deliver in the Netherlands, Belgium and Türkiye from our own offices, and beyond that through our distribution partners. On a larger batch the per-device price comes down.
Frequently asked
Do you supply Aurora teleQ without management?
Yes. We supply and configure, and whether the management stays with us is a separate choice. What we do not do is resell a licence and leave the rest to you.
Which parts of Aurora teleQ do you supply?
Aurora teleQ. What you need follows from who works with it and for what, not from the bundle with the most ticks.
Can you take over an existing Aurora teleQ environment?
Yes, and that starts with recording what is there: which licences run, which integrations exist and who may reach what. At a handover it is usually that record that is missing, not the software.
Need Aurora teleQ? Ask for a price
Tell us how many and where it has to go, and a price with a lead time comes back.
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