Digital workplace services: one chain instead of four suppliers
The workplace is device, image, software, access and help taken together. Digital workplace services means those five sit under one agreement, so a ticket does not get stuck between parties.
Five parts, one agreement
Separate suppliers per part works until something goes wrong at a boundary. That is where most of the work and most of the delay sit.
- The device and the rolloutOrdering, configuring and delivering, registering in management and taking the old equipment back. That is written out on the device deployment page.
- The imageOne image per kind of user, rolled out from management rather than set by hand. That way the next employee gets the same workplace as the last one, and a broken device is a matter of replacement.
- Access and identityAccount and access support for your staff, with multi-factor authentication and rights that match the role. Joiners and leavers belong here: a departed employee with a working account is the most common gap we find.
- Help when it does not workA service desk that knows the workplace because it built it, and that can be on site when remote does not get there — in the Netherlands and Belgium with our own people.
What it buys you
Three effects you can see, and one you only miss when it is gone.
New staff start on day one
Device ready, account ready, rights ready. That saves a week of irritation and saves the manager half a day on the phone.
Incidents have one owner
No three-way conversation between supplier, administrator and manufacturer. One party that picks it up and works it out, including when the cause sits elsewhere.
The environment stays uniform
Workplaces that drift apart are the source of most tickets. Keeping one image is dull and it is the cheapest thing available.
Further reading
What this connects to.
Questions we get about this
The ones that come up most, answered briefly.
What falls under digital workplace services?
The device and the rollout, the image, access and identity, and help when it does not work. Those five under one agreement, so a ticket does not get stuck at the boundary between two suppliers.
Can you do this when server management sits elsewhere?
Yes. The workplace can be placed as a separate service, provided it is clear where the boundary runs and who has which access. We record that in advance, because most delay arises at exactly that boundary.
One party for the whole workplace
Tell us how many people there are and where it comes from now. We say what fits in one chain and where it is wiser to leave something where it is.
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