Device deployment: from the box to the first working day
Rolling out equipment is not a purchasing task with a courier behind it. It is a chain of ordering, configuring, registering, delivering and collecting — and every missing link comes back as a service desk ticket.
What sits in one flow
Five steps that with us do not sit at different suppliers, because that is where the work falls through.
What happens before a device ships
Almost all of the gain in device deployment sits in this part. A device that arrives ready costs the user no minutes at all.
- Configured to your imageSettings, software and security policy are on the device before it is packed. If the organisation uses a modern enrolment — Autopilot, Apple Business Manager, Android Zero-touch — we register the device in it and the user unboxes it themselves; usually the calmest route.
- Registered in managementSerial number, user, location and warranty date are fixed at the moment of issue. Without that, every fault starts with hunting for a purchase receipt, and the asset list the accountant asks for at year end does not add up.
- Labelled and packed per destinationAt larger volumes we sort per site, per department or per person, and deliver straight to the user’s address — including in another country. That removes a staging step where equipment tends to sit.
- Everything that belongs with itPower supply, dock, headset, cable. A device that arrives complete saves the first ticket; a rollout where the docks turn up a week later costs two visits.
How a rollout runs with us
Five steps. For a handful of devices this takes a day; for a few hundred it becomes a schedule — but the order is the same.
Decide who gets what
Not everyone needs the same thing. We build a handful of profiles — office, field, workshop, design — and attach models to them. It is the one decision you take once and use hundreds of times.
Order the exact model
We hold no stock but order what was agreed, and we quote the lead time the manufacturer gives — including the moment it shifts. At volume that is the difference between a schedule and a pile.
Prepare and check
Configure, register, boot and inspect. Every device is switched on once before it leaves; that catches the small share of faults that would otherwise land on the user.
Roll out on a fixed day
Delivery, handover and first-line help on the same day, so someone is there at the moment it goes wrong. In the Netherlands and Belgium we do that on site with our own people; elsewhere we agree per situation how the physical part runs.
The old devices go back with us
Collected, wiped to the standard and disposed of with certification, and you get the certificate. That belongs in the same trip: equipment left behind becomes a risk and loses its residual value while it waits.
Four things that derail a rollout
None of them is technical. We have cleaned up all four at organisations that did it themselves.
- The hardware arrives before the policyIf there is no decision yet on what goes on the devices, the boxes sit in a room waiting. The configuration should be ready before the first device is ordered, not after.
- Nobody knows what is still in useWithout a current list of what is out there, a rollout turns into a stock-take with hardware attached. Making that list takes time and is worth it every single time.
- The old devices stay putThey sit in a cupboard, they are still in management, and there is still data on them. Collection belongs inside the rollout and not as a separate project that never happens.
- No day was agreedA rollout without a date becomes a rollout that runs alongside normal work and therefore takes months. A fixed day per group is less flexible and finishes far sooner.
A large rollout on the calendar? Call +31 85 060 9347 or email info@itproposal.com. We work through what each profile needs and what lead times are doing right now.
Further reading
What this connects to.
Questions we get about this
The ones that come up most, answered briefly.
Can you configure equipment in advance with our software?
Yes, and that is usually the reason to order through us. Devices arrive with your settings, your software and your security policy on them, registered in management before they ship. A new employee unboxes, signs in and works.
Do you deliver straight to the user’s address?
Yes, including in another country. At larger volumes we sort per site, per department or per person. That removes a staging step where equipment tends to sit, and it saves packing everything a second time.
What happens to the devices being replaced?
We take them back, wipe them to the standard and dispose of them with certification, and you get the certificate. That belongs in the same trip: equipment left behind becomes a risk and loses its residual value while it waits.
Equipment that arrives ready
Tell us how many people there are, where they sit and what they do. The profiles follow from that, and the rest of the rollout follows from the profiles.
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