IT services in the United Arab Emirates
Remote management for offices in the Emirates, delivered in English, which is the working language of most international business there. What is different about the UAE is written below, including the part that argues against us.
What we deliver wherever you are
Most of what a managed IT provider does is not tied to a place. This part is identical in every country on this site.
- Service deskOne desk for your people, reachable by phone, mail or portal, with response times in the agreement rather than in an intention. In English, and in Dutch, French, Spanish or Turkish where that helps.
- Monitoring and maintenanceServers, network, endpoints and the cloud environment around them, watched continuously and patched on a rhythm that is written down. An alert nobody reads is switched off; an alarm that always goes off is not an alarm.
- Backup and recoveryCopies that cannot be altered afterwards, with the restore tested rather than assumed. A backup you have never restored is an assumption, not a safeguard.
- Identity and accessRights that match the role, multi-factor authentication, and joiners and leavers actually completed. This is the part that decays quietest and costs most when it fails.
- Reporting you can take to a boardWhat happened, what it cost in time, what is due for replacement and where capacity is tightening, per site, so a group can compare its countries.
What is different about the United Arab Emirates
We work in English, not in Arabic. For an organisation whose working language is English that is a non-issue; for one where the shop floor speaks Arabic, it is the reason to choose someone local. We would rather say that here than discover it in the second meeting.
- On site is where our promise stopsWe do not have people in the United Arab Emirates and we do not claim to. Where physical work is needed (a rack, a switch, a device that will not boot) that is arranged per situation and named in the agreement. The promise that we come on site within hours, with our own staff and without subcontracting, is limited to the Netherlands and Belgium, and it stays there.
- NIS2 reaches you through the chainthe United Arab Emirates is outside the EU, so NIS2 does not apply directly. It still reaches organisations there through the chain: European customers in scope are obliged to look at their suppliers, and that arrives as contract requirements and questionnaires. The technical half of those questions is the half we can answer.
- Time zone and maintenance windowsThe United Arab Emirates is on GST, two to three hours ahead of our team depending on the season, the Gulf does not switch to summer time. That is a scheduling matter and not a problem, provided the maintenance window is written in your local time; it also means your morning starts before ours, and the 24/7 desk is what covers that.
What we tend to see in the United Arab Emirates
The UAE offices we tend to see are the Gulf hub of a European group: a sales or project office in Dubai or Abu Dhabi whose IT is steered from a head office in Europe. For that shape, one agreement across the group works well. Where data may sit is worth settling early: free zones and sectors carry their own rules, and that is a question for your own advisers, what we deliver is the record of where everything actually runs.
How a first step usually looks
Three steps, and the first one is the one that decides whether the rest is right.
Record what is there
Devices, licences, accounts, connections and end dates, per site. In almost every takeover this brings up things nobody remembered, and it is the reason not to skip it.
Take over in groups
One site or one department first, with the old situation reachable while the new one proves itself. A big-bang cutover hits everyone on the same day.
Report on what you get out of it
Availability, what was resolved, what is due for replacement. Without that, management is a cost line without a face, and that is what gets cut first.
Where this connects
The wider picture, and where the on-site promise begins and ends.
Tell us where your sites are
Name the countries, the number of people per site and what is arranged locally today. We say what we take over, what stays where it is and where we are not the right partner.