Your headquarters is abroad. Your team is here.
Ten to a hundred people in Amsterdam, Antwerp or Karaman, run from New York, Dubai, Singapore or Frankfurt. Everything that works over a network, you already have. What you do not have is someone who can walk to the desk, read a Dutch lease for the fibre connection, and pick up the phone at nine in the morning local time. That is what this page is about.
Three things that go wrong at this distance
None of these is a tooling problem, and that is why buying more tooling does not fix them.
- The desk that can act is asleepA laptop that will not boot at 09:00 in Amsterdam is 03:00 in New York and 15:00 in Singapore. The ticket is real and the person who can do something about it is off shift. What ends up escalated is not the hard problem but the early one, and your local team learns to work around IT instead of through it.
- Nobody on the ground speaks to the parties that matterYour staff work in English. Your landlord, the fibre provider, the access control supplier in the building and the contractor who has to open a floor mostly do not. An IT function that cannot make those calls in Dutch stalls on things that have very little to do with IT and everything to do with who picks up.
- Staff data sits under EU law, not under the rules at head officeEndpoint monitoring, mailbox access, screen recording and location on company phones are chosen at head office under one legal regime and used here under another. Above a certain size a works council gets a say in what you may monitor. This is the one that surfaces late, usually during an incident, and it is the expensive one.
The IT department your team sits next to
We are the local half. Your head office keeps the systems, the standards and the budget.
- One service desk, in English and in DutchReachable by phone, mail or portal, with response times in the agreement rather than in an intention. Your people write in English; we deal with the Dutch and Belgian suppliers in their own language so your staff never have to.
- Our own engineers on siteIn the Netherlands and Belgium the person who comes is ours, not a subcontractor, and the response time is in the agreement. That claim stays limited to those two countries because that is where we can stand behind it.
- Devices bought, delivered, collected and wiped locallyA new hire in Utrecht gets a machine that is already in your tenant and already carries your policy. Someone who leaves hands one back and the account closes the same day. Shipping laptops from a head office across a customs border is where this usually goes wrong.
- Monitoring, patching, backup and identityThe same as anywhere else, because none of it is tied to a place: continuous monitoring, a written patch rhythm, restores that are tested rather than assumed, and joiners and leavers actually completed.
- Reporting your head office can readWhat happened, what it cost in time, what is due for replacement and where capacity is tightening, in a form that sits next to the reporting from your other countries instead of contradicting it.
What we can put in writing
Certification is easy to imply and harder to name. These are the ones we hold and the ones we do not.
- ISO/IEC 27001, ISO 9001, ISO 14001 and Kiwa NEN 4400-1Information security, quality, environment, and the Dutch standard for hiring and payrolling staff. That last one matters here: it is the one an auditor asks about when people work at your site through us.
- A processor agreement that says what we touchUnder the GDPR you stay the controller for your staff data and we are the processor. What we may see, how long we keep it and who we pass it to belongs in that agreement before the first ticket, not after the first incident.
- Access in line with the role, and loggedOur engineers get what the work needs and no more, and what was opened is traceable afterwards. An IT partner with a standing administrator account on your tenant is a finding waiting to be written up.
- Support and monitoring run around the clockPicked up by our own team, not a rota that reaches someone after the third ring. That is the same promise our Dutch and Belgian clients get, and it is the reason a European morning is covered before your head office wakes up.
Where the promise stops
Four boundaries. Read these before the sales conversation rather than after it.
- We are not an employer of record and we do not run payrollPeople we place work through us on our own terms of employment; people on your payroll stay on your payroll. If what you actually need is an entity that employs your staff in the Netherlands, that is a different kind of supplier and we will say so.
- We are not your employment lawyerWe can tell you what a monitoring tool records and where that data ends up. Whether you may switch it on, and what your works council has to be asked, is a legal question and belongs with a lawyer who signs off on it.
- On site with our own people: the Netherlands and BelgiumTürkiye runs from our own office in Karaman with our own engineers. Anywhere else is remote, and hands are arranged per situation and named before you need them, never promised in general terms.
- We do not overrule your head officeIf your global standard is one identity provider, one endpoint suite and one backup vendor, we work inside it. Where a local obligation and a global standard genuinely collide we put it on the table; we do not quietly build a second stack.
How a first step usually looks
Three steps, and the first one decides whether the rest is right.
Record what is here
Devices, licences, accounts, connections, contracts and end dates at the local site. In almost every takeover this surfaces a contract nobody at head office knew was running, and that is the reason not to skip it.
Take over the desk first
The service desk moves before anything else does, so your people notice the change as a phone number that gets answered rather than as a migration. The rest follows once that is steady.
Report into your existing rhythm
Availability, what was resolved, what is due for replacement, in the format your other countries already report in. A local partner whose reporting does not fit the group is a partner you have to translate every quarter.
If your situation is the other way round
These pages cover the mirror image: a head office here with people elsewhere.
Tell us where your people sit
Name the city, how many people work there, where your head office is and what is arranged locally today. We say what we take over, what stays where it is and where we are not the right partner. You get a written answer within 24 hours and a person on the phone within the hour.