A consultation that does not stutter
Remote consultations only work if the connection, the image and the record hold up at the same time. We arrange the network, the devices and the security around them, within the same privacy requirements that apply inside the building.
Three things that have to work at once
There is a patient on the other side. They cannot simply wait for the picture to come back.
A remote consultation looks like a video call but is not one. Three things have to hold up at the same time: the connection, the picture and sound, and the record being worked in during the conversation. If one drops out the consultation stops — and unlike a meeting you cannot simply redo it ten minutes later.
That makes the requirements sharper than for ordinary remote collaboration. It is not only about bandwidth but about its stability: a connection that is more than adequate on average but drops briefly every few minutes is unusable here. And it is about where it goes wrong: at the care professional’s end, at the patient’s end, or somewhere in between. Without monitoring that cannot be established afterwards.
The same privacy requirements, outside the building too
A remote consultation changes nothing about what may be done with data. The GDPR applies in full, and for Dutch healthcare NEN 7510 is the standard for information security. In practice that means role-based access, multi-factor authentication, encrypted connections and a record of who could reach what — including when the care professional is at home. That responsibility stays with the care organisation; we make sure our setup lines up with it. Our own processes are covered by ISO 9001, ISO/IEC 27001, ISO 14001 and Kiwa NEN 4400-1.
Where our boundary sits
We do not manage medical devices, and we do not manage a platform a supplier maintains. We deliver the IT around it: the network it runs over, the workplace it runs on, the access attached to it and the monitoring that sees it working. Where the supplier keeps their own part, we make sure the agreements about it are written down and that an outage lands at one service desk instead of three parties.
What the regulation asks further
Healthcare sits in NIS2 as a highly critical sector. That means documented risk management, a duty to report serious incidents and demonstrable attention to the security of your supply chain. What we manage we set up so it supports that accountability rather than complicating it.
What we handle around remote care
You choose what you need. It all sits under one contract, one report and one point of contact.
- A connection that is stable, not only fastMonitoring for dropouts and stutters rather than for an average, so a brief interruption becomes visible before a consultation breaks on it.
- The workplace and devices around itCamera, sound and screen that work at the moment the consultation starts, with remote management and fast replacement.
- Role-based access, at home as wellThe same rights and the same multi-factor authentication in every place work happens, with immediate closure on departure.
- A record of who could reach whatLogging that is retained and searchable, so a question about access to a record has an answer.
- One place for outagesEven when the platform belongs to a supplier: one report, one owner, and on paper who resolves which part.
- Cover during clinic hoursSupport during the hours consultations run, with response times written into the SLA per system.
How we take over a remote care environment
In this order, because an outage during a consultation reaches a patient directly.
Sitting in on a clinic
Not in a test set-up but during real consultations. That is where you see where it stutters and which detour a care professional invented themselves.
Mapping the chain
What runs over which connection, which part belongs to a supplier, where the handovers sit and what the record hangs off.
Recording the agreements
What is critical during clinic hours, what response time belongs to it and how the route runs outside office hours. That goes into an SLA in plain language.
Steering on what we measure
The reporting shows which causes keep coming back and where they sit. Those figures exist to remove them.
The services that come up most here
These building blocks come up most often around remote care.
Looking further
Recognise the picture but work in another industry? Have a look at the other sectors.
Tell us where the consultation stutters now
Name the connection, the platform and the record being worked in, and the hours consultations run. We build the monitoring, the access and the cover around those.